I HAVE TWO LABRADORS at home, and when they get bored, they like to play. In this case they decided that the air filter on my Samsung vacuum cleaner would make a great chew toy.
Considering how much hair they leave around the house, this was nothing less than a catastrophe, but it gave me the opportunity to call the Samsung contact centre to see how it shaped up.
The menu system is well laid out by product set and there’s even an option at the end to replay the options, which is always appreciated.
It took just over 30 seconds to speak to an agent, even though home appliances are the last option on the menu.
The agent was clear and concise and could give me the name and phone number of an agent in what seemed like an instant. So quick I was wondering if he had the information memorised.
Apart from an annoying confirmation of which button I had pushed when I chose the option for home appliances in the menu system, it’s hard to fault Samsung. Something that goes a long way to ensure customer satisfaction.