IN THE PINK
I’VE BEEN STRUGGLING to find Strawberry Nesquik on the shelves of my local supermarket and, considering it’s my daughter’s drink of choice, I decided to give Nestlé’s consumer line a call. The automated voice is almost too cheerful and friendly and at times the background music made it difficult to hear what was being said. But considering there are no menu options, that hardly makes a difference.
The call was answered in under a minute and the agent did tell me they’d pulled the strawberry flavour from shelves to change a colourant. When I asked why that was being done, the agent became a little vague but tried to reassure me there was almost no risk to children from the old colourant. ( The web tells me it may cause hyperactivity.)
When I asked what I should do the agent told me if I had any doubts about using it I should just contact them with the details of the product I have and they’d replace it. While not entirely happy with the explanation I received, the offer to replace it with no questions asked was comforting.