Good service, Absa?
AS ANOTHER PENSIONER who banks with Absa, imagine my excitement when I read Johan Koekemoer’s letter ( 11 September) about his experience when the monthly charges on his petrol and credit cards were cancelled.
So, clutching my Finweek, I rushed off to Absa and asked if I too could have my credit charges cancelled. Imagine my disappointment when a card division person informed me over the phone that wasn’t going to happen.
I don’t know Koekemoer’s circumstances, but the tone of his letter implied the fee cancellations were because of his pensionable age. So I would be really interested to know the secret of his success.
Sadly, my experience confirms that the service from Absa is – as usual – unhelpful, unsympathetic and unaccommodating.