Good ser­vice, Absa?

Finweek English Edition - - Front Page - JANET PAT­TON

AS AN­OTHER PEN­SIONER who banks with Absa, imag­ine my ex­cite­ment when I read Jo­han Koeke­moer’s let­ter ( 11 Septem­ber) about his ex­pe­ri­ence when the monthly charges on his petrol and credit cards were can­celled.

So, clutch­ing my Fin­week, I rushed off to Absa and asked if I too could have my credit charges can­celled. Imag­ine my dis­ap­point­ment when a card divi­sion per­son in­formed me over the phone that wasn’t go­ing to hap­pen.

I don’t know Koeke­moer’s cir­cum­stances, but the tone of his let­ter im­plied the fee can­cel­la­tions were be­cause of his pen­sion­able age. So I would be re­ally in­ter­ested to know the se­cret of his suc­cess.

Sadly, my ex­pe­ri­ence con­firms that the ser­vice from Absa is – as usual – un­help­ful, un­sym­pa­thetic and unac­com­mo­dat­ing.

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