A FRIENDLY VOICE
INSURANCE COMPANIES are always an interesting bunch and often they get so caught up in the technicalities of complying with the regulations that govern their industry they forget that all the customer wants is a figure of how much it’s going to cost him. I decided to give MiWay a call and hear for myself if they’re as different as they make out in their adverts.
First plus was that it took me just over 20 seconds to speak to an agent. He was relaxed and friendly and listened to me blabber on about what I wanted. He couldn’t answer my question exactly but made a smart suggestion. Based on the information I gave him he extrapolated certain things rather than simply running me through a list of options. That was refreshing, as all too often agents end up repeating the same stuff over and over again.
Even when I hung up and then called back, the second agent I spoke to had the same attitude and transferred me back to the first one I’d talked to. That spoke volumes about people that do their job to keep clients happy and not just fill a seat from nine till five.