A FRIENDLY VOICE

Finweek English Edition - - Something Els - BENE­DICT KELLY

IN­SUR­ANCE COM­PA­NIES are al­ways an in­ter­est­ing bunch and of­ten they get so caught up in the tech­ni­cal­i­ties of com­ply­ing with the reg­u­la­tions that gov­ern their in­dus­try they for­get that all the cus­tomer wants is a fig­ure of how much it’s go­ing to cost him. I de­cided to give MiWay a call and hear for my­self if they’re as dif­fer­ent as they make out in their ad­verts.

First plus was that it took me just over 20 sec­onds to speak to an agent. He was re­laxed and friendly and lis­tened to me blab­ber on about what I wanted. He couldn’t an­swer my ques­tion ex­actly but made a smart sug­ges­tion. Based on the in­for­ma­tion I gave him he ex­trap­o­lated cer­tain things rather than sim­ply run­ning me through a list of op­tions. That was re­fresh­ing, as all too of­ten agents end up re­peat­ing the same stuff over and over again.

Even when I hung up and then called back, the sec­ond agent I spoke to had the same at­ti­tude and trans­ferred me back to the first one I’d talked to. That spoke vol­umes about peo­ple that do their job to keep clients happy and not just fill a seat from nine till five.

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