Se­niors im­por­tant to Absa

Finweek English Edition - - News - ANONY­MOUS

I RE­FER TO THE let­ter from Janet Pat­ton head­lined “Good ser­vice, Absa?” (2 Oc­to­ber). First, let me say that our se­nior cit­i­zens are very im­por­tant to Absa and we ac­knowl­edge both the pos­i­tive and neg­a­tive feed­back from Jo­han Koeke­moer and Janet Pat­ton re­gard­ing the is­sue of credit and garage card charges.

Without delv­ing into the per­sonal pro­file of our cus­tomers, it’s nec­es­sary to am­plify the Absa Pric­ing Pol­icy for our se­niors. We strive to of­fer choice to all our cus­tomers. By way of ex­am­ple, our se­nior cus­tomers util­is­ing our Pri­vate Bank Ex­celler pack­age will have a garage and credit card linked to their ac­count and will pay no monthly fees for those cards – a fea­ture of the prod­uct.

We have other op­tions for our se­nior cit­i­zens, such as our Pros­per­ity of­fer­ing, where cus­tomers aged 55 or more ben­e­fit from value-added fi­nan­cial and in­sur­ance ser­vices, spe­cial re­bate bank­ing (with re­bate bank­ing our se­niors qual­ify for an ex­emp­tion on most bank­ing charges, such as cash de­posits, stop or­ders and cash with­drawals), free In­ter­net and cell­phone that’s an­other is­sue.)

Un­til re­cently my son-in-law’s friend pooh-poohed the idea of leav­ing SA. How­ever, re­cent ex­pe­ri­ences have caused him to re­con­sider his sit­u­a­tion. The rea­son – no sur­prise – is em­ploy­ment eq­uity/af­fir­ma­tive action. Due to his qual­i­fi­ca­tions and ex­pe­ri­ence, this white South African is un­likely ever to suf­fer “re­verse dis­crim­i­na­tion”.

But the willy-nilly ap­pli­ca­tion of fixed quo­tas for the pre­vi­ously dis­ad­van­taged has left him and some of his col­leagues feel­ing thor­oughly dis­en­chanted with Eskom’s man­age­ment. It seems to be com­mon prac­tice for man­agers to be forced to em­ploy cer­tain candidates who have had to write the re­quired en­trance exam three or four times be­fore scrap­ing through. Ob­vi­ously, in­com­pe­tence is likely to cause in­creased risk lev­els in terms of plant safety – all in the name of meet­ing un­re­al­is­tic quo­tas.

As a re­sult of all this we’re likely to lose an­other skilled tech­ni­cian in the not too dis­tant fu­ture. It’s all very well Eskom telling us things will start im­prov­ing in four or five years’ time when the new power sta­tions start com­ing on line. But will there be any­one around to man­age, op­er­ate and main­tain those so­phis­ti­cated plants?

Al­though it’s un­likely the em­ployee con­cerned can be traced through my name, we all know what can hap­pen to pub­lic cor­po­ra­tion em­ploy­ees who ex­press con­cerns over the po­ten­tial con­se­quences of af­fir­ma­tive action, so I ask you, should you pub­lish this let­ter, to please with­hold my name and ad­dress. bank­ing as well as free No­ti­fyMe no­ti­fi­ca­tion SMS ser­vices.

Cus­tomers who are on Pros­per­ity at the mo­ment don’t qual­ify for pric­ing ben­e­fits on credit and garage cards. How­ever, I’m con­fi­dent the cur­rent Pros­per­ity ben­e­fits pro­vide af­ford­able and qual­ity bank­ing for our cus­tomers aged over 55.

Also note­wor­thy is that some ma­jor petrol sta­tions now of­fer cus­tomers the op­por­tu­nity of pay­ing for their fuel by debit card. Absa Pros­per­ity cus­tomers are ex­empt from pay­ing debit card

pur­chase fees.

We in­vite our se­nior cus­tomers to visit their lo­cal branch or con­tact our call cen­tre price line on 0860 109 136 for ad­vice on how to en­sure they bank most af­ford­ably and ef­fi­ciently.

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