Seniors important to Absa
I REFER TO THE letter from Janet Patton headlined “Good service, Absa?” (2 October). First, let me say that our senior citizens are very important to Absa and we acknowledge both the positive and negative feedback from Johan Koekemoer and Janet Patton regarding the issue of credit and garage card charges.
Without delving into the personal profile of our customers, it’s necessary to amplify the Absa Pricing Policy for our seniors. We strive to offer choice to all our customers. By way of example, our senior customers utilising our Private Bank Exceller package will have a garage and credit card linked to their account and will pay no monthly fees for those cards – a feature of the product.
We have other options for our senior citizens, such as our Prosperity offering, where customers aged 55 or more benefit from value-added financial and insurance services, special rebate banking (with rebate banking our seniors qualify for an exemption on most banking charges, such as cash deposits, stop orders and cash withdrawals), free Internet and cellphone that’s another issue.)
Until recently my son-in-law’s friend pooh-poohed the idea of leaving SA. However, recent experiences have caused him to reconsider his situation. The reason – no surprise – is employment equity/affirmative action. Due to his qualifications and experience, this white South African is unlikely ever to suffer “reverse discrimination”.
But the willy-nilly application of fixed quotas for the previously disadvantaged has left him and some of his colleagues feeling thoroughly disenchanted with Eskom’s management. It seems to be common practice for managers to be forced to employ certain candidates who have had to write the required entrance exam three or four times before scraping through. Obviously, incompetence is likely to cause increased risk levels in terms of plant safety – all in the name of meeting unrealistic quotas.
As a result of all this we’re likely to lose another skilled technician in the not too distant future. It’s all very well Eskom telling us things will start improving in four or five years’ time when the new power stations start coming on line. But will there be anyone around to manage, operate and maintain those sophisticated plants?
Although it’s unlikely the employee concerned can be traced through my name, we all know what can happen to public corporation employees who express concerns over the potential consequences of affirmative action, so I ask you, should you publish this letter, to please withhold my name and address. banking as well as free NotifyMe notification SMS services.
Customers who are on Prosperity at the moment don’t qualify for pricing benefits on credit and garage cards. However, I’m confident the current Prosperity benefits provide affordable and quality banking for our customers aged over 55.
Also noteworthy is that some major petrol stations now offer customers the opportunity of paying for their fuel by debit card. Absa Prosperity customers are exempt from paying debit card
We invite our senior customers to visit their local branch or contact our call centre price line on 0860 109 136 for advice on how to ensure they bank most affordably and efficiently.