What’s up, Doc?

Finweek English Edition - - Letters - DR GC MOR­RI­SON Via email

MAY I RE­SPOND TO a re­port by Shaun Har­ris (9 Oc­to­ber) by con­don­ing the prin­ci­ple of mu­tual re­spect that should ex­ist be­tween doc­tors and their pa­tients (clients), not only with ref­er­ence to qual­ity of ser­vice but also tak­ing the value of time into con­sid­er­a­tion. If the con­sult­ing doc­tor is run­ning be­hind sched­ule he should ei­ther per­son­ally or through his sec­re­tary in­form those in his wait­ing room.

How­ever, his sweep­ing state­ment that doc­tors in­fu­ri­ate him be­cause they have no re­gard for their pa­tients’ time but only their own – and there­fore Har­ris pays them late as a pu­n­ish­ment for time wasted in the con­sult­ing room – war­rants com­ment.

I won­der if Har­ris uses a slid­ing scale to de­ter­mine how long pay­ment should be with­held. Hope­fully, his doc­tor won’t ap­ply the same mea­sure­ment in the qual­ity of his ser­vice to Har­ris due to pre­vi­ous non­pay­ment. May I again re­it­er­ate the prin­ci­ple of mu­tual re­spect and un­der­stand­ing.

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