Finweek English Edition - - Openers - ILSE OP­PER­MAN

A FEW MONTHS AGO one of the feath­ered friends in our house­hold made closer ac­quain­tance with the key­board of my Dell note­book. Ever since, typ­ing re­quired some con­tor­tion­is­tic fin­ger­work from me. But it wasn’t a cri­sis so it was even­tu­ally post­poned per­ma­nently. Mean­while, a few more things went wrong so I fi­nally had to tackle the Dell bull by the horns.

The phone rang only once or twice at Dell’s tech­ni­cal sup­port divi­sion be­fore a list of five op­tions was read out clearly. The op­er­a­tor replied be­fore I could even find the but­ton to start the sec­ond timer on my watch and con­nected me al­most im­me­di­ately with the right per­son (but, please, get rid of that shriek­ing “mu­sic” – even three sec­onds of it is too much). Her name was Faith.

And though Faith hasn’t re­stored my faith in the world of call cen­tres (there are too many fools out there) she has given me some hope. My main prob­lem (the par­rot had pulled the but­tons from the key­board and ground them up finely with his beak) rat­tled her for a mo­ment or two, but she told me in a friendly – not syrupy – way what I must do. She was en­thu­si­as­tic, but not to the ex­tent that you felt a hobby would broaden her hori­zon.

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