FAITH NEARLY RESTORED… BY FAITH
A FEW MONTHS AGO one of the feathered friends in our household made closer acquaintance with the keyboard of my Dell notebook. Ever since, typing required some contortionistic fingerwork from me. But it wasn’t a crisis so it was eventually postponed permanently. Meanwhile, a few more things went wrong so I finally had to tackle the Dell bull by the horns.
The phone rang only once or twice at Dell’s technical support division before a list of five options was read out clearly. The operator replied before I could even find the button to start the second timer on my watch and connected me almost immediately with the right person (but, please, get rid of that shrieking “music” – even three seconds of it is too much). Her name was Faith.
And though Faith hasn’t restored my faith in the world of call centres (there are too many fools out there) she has given me some hope. My main problem (the parrot had pulled the buttons from the keyboard and ground them up finely with his beak) rattled her for a moment or two, but she told me in a friendly – not syrupy – way what I must do. She was enthusiastic, but not to the extent that you felt a hobby would broaden her horizon.