MTN prob­lems

Finweek English Edition - - Letters -

MY SIS­TER-IN-LAW has a con­tract with MTN and she’s also been bat­tling to un­der­stand her ex­tremely high In­ter­net bill. The first time it amounted to about R100 and some­thing rand, and that was un­der­stand­able. She then re­quested an SMS alert when she’s about to reach R1 600 on her cell­phone bill. She pays about R300 for her any­time con­tract pack­age.

Af­ter just a few days of In­ter­net us­age from the cut-off date of the 20th and no ex­tra charges for calls she got an SMS she was about to reach her limit and her In­ter­net us­age was nearly R1 300. This is some­one who barely uses the In­ter­net, save for check­ing emails and read­ing from a few web­sites oc­ca­sion­ally.

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