MTN too scary

Finweek English Edition - - Letters - DR CHAR­MAINE AE EL­LIOTT

YES, YES, YES! Same prob­lem as Ja­son My­hill (22 Jan­uary 2009). From a reg­u­lar bill of R268,74 I’ve sud­denly re­ceived a bill for R739,74. My us­age has been same old, same old – and yet on 11 De­cem­ber 2008 (a nor­mal work­ing day, when I was at my of­fice) I al­legedly surfed, down­loaded or “what­ev­ered” to the value of R178,98 – all in one day. In fact, the mas­sive bill clocked up be­tween 9 and 12 De­cem­ber and then re­turned to nor­mal.

Of course, the in­stant I re­ceived the bill I tried the call cen­tre. Well, be­cause I only have the data card cell num­ber (and no MTN cell­phone) I don’t seem to slot into any of its in­tensely ir­ri­tat­ing menus. I raised one hu­man who lis­tened for all of 10 sec­onds and shoved me back into the menu maze. I emailed. Noth­ing has hap­pened.

Thanks to the ad­vice from My­hill I’ll be can­celling my con­tract with MTN and mov­ing on to Vo­da­com as soon as pos­si­ble.

It’s too scary to deal with a com­pany that wields such power. They can sim­ply ig­nore you, smack through a debit and ruin your credit stand­ing if you dare re­ject the trans­ac­tion. Thank you for pub­lish­ing a story that res­onates.

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