MTN too scary
YES, YES, YES! Same problem as Jason Myhill (22 January 2009). From a regular bill of R268,74 I’ve suddenly received a bill for R739,74. My usage has been same old, same old – and yet on 11 December 2008 (a normal working day, when I was at my office) I allegedly surfed, downloaded or “whatevered” to the value of R178,98 – all in one day. In fact, the massive bill clocked up between 9 and 12 December and then returned to normal.
Of course, the instant I received the bill I tried the call centre. Well, because I only have the data card cell number (and no MTN cellphone) I don’t seem to slot into any of its intensely irritating menus. I raised one human who listened for all of 10 seconds and shoved me back into the menu maze. I emailed. Nothing has happened.
Thanks to the advice from Myhill I’ll be cancelling my contract with MTN and moving on to Vodacom as soon as possible.
It’s too scary to deal with a company that wields such power. They can simply ignore you, smack through a debit and ruin your credit standing if you dare reject the transaction. Thank you for publishing a story that resonates.