No post-haste in SA

Finweek English Edition - - Letters - CLIVE M KIHN

HERE’S AN IN­TER­EST­ING tale con­firm­ing the in­com­pe­tence of the South African Post Of­fice. I was asked by the PO whether I’d be will­ing to par­tic­i­pate in a qual­ity test sur­vey. Be­ing a fre­quent critic of the or­gan­i­sa­tion I felt it my duty to do so. Let­ters are sent from var­i­ous cen­tres to par­tic­i­pants, who must then sign the en­closed form and “kind­ley” re­turn it in the post-paid, ad­dressed en­ve­lope pro­vided.

That I did for a form re­ceived from Pre­to­ria, which had to be mailed back to a post box ad­dress in Pre­to­ria for which the postal code was given as 0073. For a start, the code given in the PO’s own list of codes for Pre­to­ria post boxes is 0001.

Eight days later the en­ve­lope was re­turned to me, with the 0073 post­code scratched out in red biro and 0001 writ­ten in. Fur­ther­more, on a rather in­dis­tinct im­pres­sion of a rub­ber stamp the “BOX CLOSED” square was ticked. There was also some­thing to­tally il­leg­i­ble scrawled in red on the en­ve­lope.

There can’t be much hope for the PO if it doesn’t know its own post­codes and ex­pects mail to be de­liv­ered to a non-op­er­a­tional post box or maybe an in­cor­rect box num­ber.

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