COP­ING WELL

Finweek English Edition - - Openers - SI­MON DIN­GLE

SOUTH AFRICA’S sec­ond net­work op­er­a­tor Neo­tel has launched its Neo­Con­nect and Ne­oFlex con­sumer of­fer­ings. Most re­cently, it launched Ne­oFlex Data – the com­pany’s first multi-user con­sumer broad­band so­lu­tion. I de­cided to give Neo­tel a call last week to find out if its new ser­vice was avail­able in my area, since it re­lies on cov­er­age by a wireless net­work.

I ini­tially called Neo­tel’s in­for­ma­tion desk on 0800 000 636 but was told to con­tact 0800 333 636 for con­sumer en­quiries. On my first call to the cen­tre a recorded voice ad­vised of high call vol­umes and asked me to be pa­tient. I ig­nored the mes­sages ask­ing if I’d like to leave a mes­sage and af­ter just over two min­utes the call rang through and then dis­con­nected.

I called back and this time an agent an­swered pretty quickly. I asked if Ne­oFlex Data was avail­able in my area – Dou­glas­dale, north of Jo­han­nes­burg – and in less than a minute the friendly agent con­firmed cov­er­age is ex­cel­lent in my area. I asked how to or­der the ser­vice and he said I could do it on­line, through Post­Net or on the phone.

Neo­tel is ex­pe­ri­enc­ing a lot of in­ter­est from the pub­lic in its new of­fer­ings and this will un­doubt­edly place its call cen­tre un­der greater-than-usual strain. But the SNO seems to be tak­ing it all in its stride, al­beit the odd call be­ing dropped.

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