MTN’s deaf ears

Finweek English Edition - - Letters - JIMMY MOSS GLY­NIS COET­ZEE

IT’S GOOD TO SEE the billing chaos ex­posed in Fin­week. At the end of last year I was wrongly billed on my data ac­count. All the usual at­tempts to get sat­is­fac­tion fell on MTN’s deaf ears.

I ag­gres­sively tack­led them through Hello Peter and was fi­nally re­funded the full amount – with no ex­pla­na­tion. That tells me it was in the wrong. So how many other cus­tomers have been fleeced? “within 72 hours” – I’ve heard noth­ing af­ter three weeks and my debit or­der was put through.

I’d like some kind of class action type re­sponse to this Go­liath bul­ly­ing its cus­tomers into ac­cept­ing what­ever it comes up with ar­bi­trar­ily as a billing method.

Via email

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.