MTN’s deaf ears
IT’S GOOD TO SEE the billing chaos exposed in Finweek. At the end of last year I was wrongly billed on my data account. All the usual attempts to get satisfaction fell on MTN’s deaf ears.
I aggressively tackled them through Hello Peter and was finally refunded the full amount – with no explanation. That tells me it was in the wrong. So how many other customers have been fleeced? “within 72 hours” – I’ve heard nothing after three weeks and my debit order was put through.
I’d like some kind of class action type response to this Goliath bullying its customers into accepting whatever it comes up with arbitrarily as a billing method.