Job would lose pa­tience

Finweek English Edition - - Letters - IAN FOSTER

LET’S HOPE THE PROM­ISES made by Pres­i­dent Ja­cob Zuma to rid the coun­try of lazy pub­lic ser­vants (in­ci­den­tally, when last did you meet one that was civil?) are more than mere rhetoric. He and his Gaut­eng premier can start by weed­ing out the non­per­form­ing bu­reau­crats run­ning the Jo’burg Con­nect call cen­tre.

For the past three weeks I’ve been try­ing to get some­one to at least lift the phone at its num­ber. No mat­ter at what time I make the call I get: “We’re ex­pe­ri­enc­ing high vol­ume” – af­ter hold­ing on for ex­actly one minute, which leads me to be­lieve this mes­sage is pro­grammed into the sys­tem.

On the four oc­ca­sions I’ve per­se­vered and held on for what seemed a life­time – in fact, it was 15 min­utes on two oc­ca­sions, 18 min­utes on an­other and even­tu­ally 25 min­utes plus, the last time I tried – my calls were mys­te­ri­ously – yes, you guessed it – dis­con­nected!

Like­wise, the bu­reau­crats at Jo’burg Con­nect are very quick to dis­con­nect your elec­tric­ity, even il­le­gally, but you’ll re­quire su­per­hu­man strength and the pa­tience of Job to try and rec­tify their mis­takes.

Rand­burg, Via email

Prom­ises, prom­ises. Ja­cob Zuma

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