Job would lose patience
LET’S HOPE THE PROMISES made by President Jacob Zuma to rid the country of lazy public servants (incidentally, when last did you meet one that was civil?) are more than mere rhetoric. He and his Gauteng premier can start by weeding out the nonperforming bureaucrats running the Jo’burg Connect call centre.
For the past three weeks I’ve been trying to get someone to at least lift the phone at its number. No matter at what time I make the call I get: “We’re experiencing high volume” – after holding on for exactly one minute, which leads me to believe this message is programmed into the system.
On the four occasions I’ve persevered and held on for what seemed a lifetime – in fact, it was 15 minutes on two occasions, 18 minutes on another and eventually 25 minutes plus, the last time I tried – my calls were mysteriously – yes, you guessed it – disconnected!
Likewise, the bureaucrats at Jo’burg Connect are very quick to disconnect your electricity, even illegally, but you’ll require superhuman strength and the patience of Job to try and rectify their mistakes.
Randburg, Via email
Promises, promises. Jacob Zuma