COULD TRY HARDER
IF YOU’RE A FAN of endless repetitions of Eighties crooner Chris de Burgh’s most famous line “Lady in Reeeeeed”, dial 0800 001 669.
The above-mentioned number is listed on the envelope of documents handed to you once you’ve hired a car as “Avis Careline”. The radio in the car was on the blink, so I phoned the number and “the voice” answered: “If you have had a breakdown or you have an emergency, press 1. For other queries phone 0861 021 111.”
Not having a radio is irritating, but not an emergency. So I dutifully phoned the new number.” The call was swiftly answered and I was advised to take the car to my nearest Avis. I insisted on a replacement car being made available, as I doubted the agents would be able to repair the fault. Exasperated, the call centre operator referred me to 0800 001 669. I responded incredulously: “But that’s for emergencies”. He replied stonily: “We’re reservations.” Nice.
So it was back to “Lady in Reeeeeed”. The operator, when she did answer, advised where I could exchange the vehicle at an agreed time. Problem solved. The interior of the replacement looked as if someone had had a sneezing fit. At least the radio works.