SCORE­BOARD

Finweek English Edition - - BUSINESSTRENDS CALL CENTRES -

Time taken to an­swer a call: Lost count First im­pres­sion: 1/5 Abil­ity to an­swer query: 1/5 Cour­tesy of agent: 1/5 Over­all score [not an av­er­age]: 0/5

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