LET’S FACE IT, Internet prices in South Africa are ridiculous and the connections are slow to boot. My mission was to find out what newcomers Neotel had to offer and see whether it could challenge telecom giants MWEB and Telkom.
When dialling Neotel’s call centre you’re greeted with an automated response thanking you for calling. My call was then immediately answered – accidentally. I tuned in to listen to the casual banter of the call centre employees discussing their plans for the evening. I was briefly amused but the novelty soon wore off and I hung up to call again.
The second time I called I was greeted with the same automated response but then told all operators were currently busy and my call would be answered as soon as one became available. I burst out laughing.
After waiting for more than two minutes, which seems an eternity when listening to the easy-lounge-call-centrejazz, my call was finally answered by the polite and competent Samuel. He answered all my questions, ranging from different speeds and prices to whether Neotel used copper or fibre optic cables. I was impressed.
Neotel claims to offer unique products other service providers don’t, with mobility and functionality extremely appealing.