NO CLAIM BONUS
HOPEFULLY I’LL NEVER have to institute a claim against Mutual & Federal again. After being the victim of a parking lot collision, I followed up my third party claim against the guilty party’s insurer. The claim was submitted a month ago but I haven’t heard anything since.
Mutual & Federal was quick to answer but even quicker to put me on hold. Three transfers later I was on to the right guy. What’s happening with my claim? I asked. The conclusion after his brief investigation was that nobody was dealing with my claim because I hadn’t phoned to complain yet. However, he did promise to assign someone to the case now I’d finally contacted him.
Dumbfounded and infuriated, I asked to speak to the manager to find out why my case had been left idle for a month. He refused, saying my complaint wasn’t serious enough for his supervisor’s attention. It was my fault for not phoning earlier, he said.
After insisting to speak to a supervisor I was put on hold and then cut off. I phoned back and was put on hold again. Eventually I found someone willing to take down my details, with the promise of a return phone call from the manager. I’m still waiting. And I still haven’t received my money. Thanks guys.