NOT MAGNIFICENT SEVEN
WITH RUMOURS FLYING around about being cut off by service providers for not Rica-ing cellphones in time, I decided it wise to give Vodacom a quick call to confirm my Rica status. Automated call centres are the bane of my life: none of the voice prompt options were relevant to my query. So one minute into the call I was still waiting for the option to speak to a consultant. Mind you, if you happen to know you need to dial “0” for a consultant you can’t speed up the process by dialling 0 straight away: no, they make you wait...
While waiting for the illusive consultant I needed to tell the machine my name and reason for my call. After seven minutes my call was finally answered and the consultant took my details (again). Vodacom’s systems were down, so the consultant helpfully suggested I text to the Rica number to receive SMS confirmation of my Rica status. Magic! Two SMSs sent. Six hours later – I received two gibberish messages in return. Mmm… time to phone Vodacom and speak to the machine (again).
Another seven minutes and I finally got confirmation I was Rica’d. A simple phone call turned into a seven-hour process. Not my worst call centre experience, but certainly not an impressive one.