FNB is streets ahead
IT SUCKS TO BE a retail bank in South Africa when competing against FNB. When your CE is widely acknowledged as one of the most open to new technology and you’re bringing innovative products and services such as PayPal to the country, the competition is regularly on the back foot. Under its FNB Connect brand, the bank has now launched a mobile application that puts it ahead of not only its woeful local contemporaries but also globally.
The new FNB application is available for iPhone and iPad, Android phones and tablets and will soon also hit BlackBerry and other platforms. With the app users can bank by providing a single password, after linking the application to their online banking profile. There’s also a branch and ATM locator using the GPS in your phone, a one-click connection to FNB’s contact centre, with free service calls, plus up to the minute foreign exchange information.
Whereas cellphone banking in the traditional sense was a cumbersome process, the new application promises to be the simplest banking experience available on a mobile device and adds some features – linked to FNB Connect’s role as an Internet and telephony service provider – that go beyond just transactional banking.
FNB CEO Michael Jordaan said in an official release: “In an increasingly digital world in which smartphones, tablet devices and apps are changing the way we communicate and live, the introduction of the FNB banking app will enable us to widen our offering, allowing us to provide our customers with convenient banking solutions and great user experience.”
Speaking to Finweek, FNB Connect head Farren Roper says the release of the app is highly significant. “When we designed the application our number one priority was our clients. We committed to make it simple, user friendly, with a rich, unmatched user experience. Not only is it the best banking app of its kind out there, in fact there’s no other banking app like it.”
Installing the application is simple: it’s available in the Apple app store, Android Market Place and will soon hit the BlackBerry AppWorld. Once installed, you launch the application and enter your banking username. You then log into FNB Internet banking, where you’ll be notified of a new device being associated with your account. Follow the directions, enter some
The new application is available for iPhone and iPad, Android phones and tablets
one-time pin codes from SMS and in future all you need is your banking password to access the app.
FNB has spent much of its research and development time ensuring the application is very secure. Roper says some world-first features will be added in future, shown to
Finweek under a non-disclosure agreement. We’re currently testing the app and will report a full review in a future issue.