Finweek English Edition - - INSIGHT: INTERNATIONAL -

Be­cause even more leg­endary than Zap­pos’ pre­oc­cu­pa­tion with ex­cep­tional cus­tomer ser­vice, is its counter-in­tu­itive quit-now in­cen­tive. When Zap­pos re­cruits new peo­ple, it im­merses them in four weeks of train­ing on the com­pany’s strat­egy, cul­ture and cus­tomer ser­vice fo­cus. Peo­ple are paid in full dur­ing this time. A week or two into this train­ing, Zap­pos makes what it refers to as “The Of­fer”. They tell their new­est re­cruits: “Quit to­day and we will pay you for the amount of time you’ve worked, plus we will of­fer you a $4 000 bonus.” Zap­pos

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