EXPERIENCE WAS NOT UNIQUE.
Because even more legendary than Zappos’ preoccupation with exceptional customer service, is its counter-intuitive quit-now incentive. When Zappos recruits new people, it immerses them in four weeks of training on the company’s strategy, culture and customer service focus. People are paid in full during this time. A week or two into this training, Zappos makes what it refers to as “The Offer”. They tell their newest recruits: “Quit today and we will pay you for the amount of time you’ve worked, plus we will offer you a $4 000 bonus.” Zappos