Con­tact­ing time

Finweek English Edition - - BUSINESS -

If you do not opt out, sec­tion 12 and No­tice 34180 is­sued in terms of the CPA, al­lows di­rect mar­keters to con­tact you for any pro­mo­tional pur­pose only be­tween 08:00 and 20:00 on week­days and 09:00 and 13:00 on Satur­days and not at all on Sun­days and pub­lic hol­i­days, un­less you agree oth­er­wise in writ­ing. If the di­rect mar­ket­ing is done elec­tron­i­cally, the time it is sent must not fall in the pro­hib­ited time and the sup­plier must be able to prove this.

The di­rect mar­keter must then re­fund you within 15 busi­ness days af­ter re­ceiv­ing your no­tice if no goods were de­liv­ered or within 15 days of re­ceiv­ing de­liv­ered goods back from you. The di­rect mar­keter can charge you a rea­son­able amount for use or de­ple­tion of the goods and the cost of re­stock­ing in terms of sec­tion 20 of the CPA. If the di­rect mar­keter left the goods with you with­out re­quir­ing pay­ment, the goods will be re­garded as un­so­licited goods.

This sec­tion does not re­place any other right of con­sumers to can­cel a trans­ac­tion or agree­ment, but it does not ap­ply to a trans­ac­tion you en­tered i nto i n terms of Sec­tion 44 of the Elec­tronic Com­mu­ni­ca­tions and Trans­ac­tions Act. Con­sumers have seven days to can­cel a trans­ac­tion en­tered into in terms of sec­tion 44. with the or­gan­i­sa­tions t hey have re­la­tion­ships with.

The DMSA and TrustFabric were both get­ting ready to run the Opt-Out Reg­is­ter es­tab­lished by the CPA, but the Com­mis­sion will now run it it­self.

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