If you do not opt out, section 12 and Notice 34180 issued in terms of the CPA, allows direct marketers to contact you for any promotional purpose only between 08:00 and 20:00 on weekdays and 09:00 and 13:00 on Saturdays and not at all on Sundays and public holidays, unless you agree otherwise in writing. If the direct marketing is done electronically, the time it is sent must not fall in the prohibited time and the supplier must be able to prove this.
The direct marketer must then refund you within 15 business days after receiving your notice if no goods were delivered or within 15 days of receiving delivered goods back from you. The direct marketer can charge you a reasonable amount for use or depletion of the goods and the cost of restocking in terms of section 20 of the CPA. If the direct marketer left the goods with you without requiring payment, the goods will be regarded as unsolicited goods.
This section does not replace any other right of consumers to cancel a transaction or agreement, but it does not apply to a transaction you entered i nto i n terms of Section 44 of the Electronic Communications and Transactions Act. Consumers have seven days to cancel a transaction entered into in terms of section 44. with the organisations t hey have relationships with.
The DMSA and TrustFabric were both getting ready to run the Opt-Out Register established by the CPA, but the Commission will now run it itself.