How crit­i­cis­ing in pri­vate un­der­mines your team

ROGER SCH­WARZ

Finweek English Edition - - MANAGEMENT -

abil­ity from the team to you.

You also make it more diff icult to solve the prob­lem. If you tell Ted that his miss­ing dead­lines contributed to the team miss­ing its goals, you and Ted may reach an agree­ment on how he will change his be­hav­iour, and that may in­ad­ver­tently cre­ate new prob­lems for other team mem­bers. Or Ted may tell you that other team mem­bers made it dif­fi­cult for him to meet his dead­lines, and it’s not his fault; at t hat point, you’re l i kely to be­come a hu­man ping-pong ball, shut­tling back and forth be­tween Ted and other team mem­bers tr ying to un­der­stand the prob­lem. The in­for­ma­tion to solve this prob­lem lies with Ted and the other team mem­bers.

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