NEEDS CLOSER INSPECTION
Simon Dingle’s article Make it real in the 11 April edition highlights a very real problem with MTN and Vodacom’s attitude towards customers, particularly as there is uncertainty as to whether or not the Consumer Protection Act safeguards cellphone customers and, if so, to what extent.
Further compounding customers’ problems is the complexity of the numerous service offerings, which many believe are structured to confuse the public, something I am presently experiencing in attempting to change an expired Vodacom contract. Although the booklets and similar literature provide much information, the presentation assumes an existing knowledge of the basic pricing philosophies.
Thus far I have visited four separate Vodacom shops and have received four different proposals for ostensibly the same contract, none of which has been supported by a written fact sheet or quotation.
Whilst all consultants have been extremely courteous, none has been certain of the major features of the contract sought and, given the lack of customer care displayed by the majors, a contract