retailer. The expertise and business acumen of the fuel retailer is very important because service stations over the past few years became substantially bigger businesses than 20 years ago. Some sites have over 100 staff employed on the forecourt, convenience store, quick service restaurant, car wash and bakeries.”
The fuel industry is a regulated industry under the Department of Energy. Each site is issued with a site licence specific to that site. This is supported by a retail licence authorising the fuel retailer to trade fuel. Not even oil companies can manage service stations due to legislation and prohibition of vertical integration. A prospective franchisee needs to know their oats. But Absa provides support through its franchise and fuel industry division and extensive relationship executive network across the country.