SO WHAT ARE THE PROMISES?
Renault is completely transforming its approach to customer satisfaction and quality with the Renault Customer Promise – an actuality supported by the pledge made by all Renault dealers to ensure that: A standard five-year/150 000km warranty is offered across its entire product range.
Tailor-made maintenance solutions are available to meet customer needs. A formal agreement is made on quoted costs before performing any additional work on a customer’s car. The dealership will take care of the costs should any work be done without pre-approval.
Clients are kept fully informed on the repair or service status of their vehicles via SMS or phone call. Customers are offered a mobility solution in the unlikely event that parts are not readily available. Workmanship and parts on all repairs are guaranteed for one year.
Customer loyalty is rewarded through exclusive offers made via membership of My Renault, where satisfaction levels will be monitored on a monthly basis.