The second step in building a culture is compassionate coaching.
Once we’re adults, our personal growth comes mostly from exposure to the complex challenges discussed in the previous section and from great developmental relationships with bosses, mentors and colleagues who engage us, motivate us, inspire us and help us succeed. Great leaders are great listeners who make their employees feel valued, see the bigger picture and feel a part of something important. Fascinating recent studies using functional magnetic resonance imaging to track neural activity show how that sort of coaching arouses the parasympathetic nervous system, invoking cognitive, emotional, perceptual and behavioural openness and improving performance. It also creates the conditions for neurogenesis,