The sec­ond step in build­ing a cul­ture is com­pas­sion­ate coach­ing.

Finweek English Edition - - MANAGEMENT -

Once we’re adults, our per­sonal growth comes mostly from ex­po­sure to the com­plex chal­lenges dis­cussed in the pre­vi­ous sec­tion and from great de­vel­op­men­tal re­la­tion­ships with bosses, men­tors and col­leagues who en­gage us, mo­ti­vate us, in­spire us and help us suc­ceed. Great lead­ers are great lis­ten­ers who make their em­ploy­ees feel val­ued, see the big­ger pic­ture and feel a part of some­thing im­por­tant. Fas­ci­nat­ing re­cent stud­ies us­ing func­tional mag­netic res­o­nance imaging to track neu­ral ac­tiv­ity show how that sort of coach­ing arouses the parasym­pa­thetic ner­vous sys­tem, in­vok­ing cog­ni­tive, emo­tional, per­cep­tual and be­havioural open­ness and im­prov­ing per­for­mance. It also cre­ates the con­di­tions for neu­ro­ge­n­e­sis,

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