RATING: Eskom’s website has been simplif ied and adjusted to make schedules easier to access on mobile devices. It took three months to develop the My Eskom app. Some of the challenges included having to cater for various mobile devices and the associated operating systems, and ensuring a well-performing mobile app with enough content to provide a “great” user experience, says a spokesperson from the Eskom media desk.
The app has only recently been released and challenges and uptake by the public is still to be determined. The app provides the latest information on the status of the national power grid and has a ‘Talk to Eskom’ function, which allows users to contact Eskom via an email query. It provides energy-saving tips, weather information and basic information on power outages.
Consumers can set up a profile, indicating their area, appliances and contact details.
In f uture there are plans to have push notifications and options to save locations. The app is about as accurate as the Eskom loadshedding schedule website and is updated as schedules change.
The app is free and can be downloaded using Android (and iOS when it becomes available) services and appropriate app stores. The website caters for devices other than Android and iOS.
Unfortunately, the app does not indicate schedules for certain municipalities, instead, consumers are directed to a l ink with the contact details of relevant municipalities.
User i nter f ace not ver y user f riendly. Not on iOS yet and it does not have load- shedding schedules for al l municipalities.