Finweek English Edition - - IN BRIEF -

RAT­ING: Eskom’s web­site has been sim­plif ied and ad­justed to make sched­ules eas­ier to ac­cess on mo­bile de­vices. It took three months to de­velop the My Eskom app. Some of the chal­lenges in­cluded hav­ing to cater for var­i­ous mo­bile de­vices and the as­so­ci­ated op­er­at­ing sys­tems, and en­sur­ing a well-per­form­ing mo­bile app with enough con­tent to pro­vide a “great” user ex­pe­ri­ence, says a spokesper­son from the Eskom me­dia desk.

The app has only re­cently been re­leased and chal­lenges and up­take by the public is still to be determined. The app pro­vides the lat­est in­for­ma­tion on the sta­tus of the na­tional power grid and has a ‘Talk to Eskom’ func­tion, which al­lows users to con­tact Eskom via an email query. It pro­vides en­ergy-sav­ing tips, weather in­for­ma­tion and ba­sic in­for­ma­tion on power out­ages.

Con­sumers can set up a pro­file, in­di­cat­ing their area, ap­pli­ances and con­tact de­tails.

In f uture there are plans to have push no­ti­fi­ca­tions and op­tions to save lo­ca­tions. The app is about as ac­cu­rate as the Eskom load­shed­ding sched­ule web­site and is up­dated as sched­ules change.

The app is free and can be down­loaded us­ing An­droid (and iOS when it be­comes avail­able) ser­vices and ap­pro­pri­ate app stores. The web­site caters for de­vices other than An­droid and iOS.

Un­for­tu­nately, the app does not in­di­cate sched­ules for cer­tain mu­nic­i­pal­i­ties, in­stead, con­sumers are di­rected to a l ink with the con­tact de­tails of rel­e­vant mu­nic­i­pal­i­ties.

User i nter f ace not ver y user f riendly. Not on iOS yet and it does not have load- shed­ding sched­ules for al l mu­nic­i­pal­i­ties.

Rat­ing ba­sis:

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