BUILD BETTER RAPPORT WITH YOUR TEAM:
South African workplaces can be particularly complicated when it comes to managing people. A heightened sensitivity is demanded from managers, says CB Talent’s Asanda Gcoyi. “To avoid conflict and to better manage your team members, you need a clear understanding of their different backgrounds and who they are. A blanket approach won’t work.”
This does not mean you need to become their best friend, or get involved in their lives. But managers need to move beyond the perfunctory greeting in the hallway, and actually spend time with team members to understand their view of the world, says Gcoyi.
This will lead to greater sensitivity and defuse potential conflict – for example, with a frequent bone of contention like compassionate leave. If you don’t have an appreciation for a colleague’s rural background and cultural values, you won’t understand why they have to take extended leave to bury their grandmother’s sister.