Ac­tion plan:

Finweek English Edition - - ON THE MONEY -

1. Stand your ground.

Brinkman and Kirschner mean this lit­er­ally. “Do not change your po­si­tion, whether you hap­pen to be stand­ing, sit­ting, lean­ing, or mak­ing up your mind.”

Do not do any­thing. “In­stead, silently look the Tank in the eyes, and shift your at­ten­tion to your breath­ing. In­ten­tional breath­ing is a ter­rific way to re­gain your self-con­trol.”

In some cir­cum­stances draw­ing the line at this point might be suf­fi­cient or even the ap­pro­pri­ate thing to do. Just agree with the at­tacker and walk away. How­ever, there may be times to cross the line, and take the next step.

2. In­ter­rupt the at­tack.

It may sound scary to do, but ac­cord­ing to the authors the best way to in­ter­rupt peo­ple, whether they are yelling or not, is to evenly say their name un­til they stop at­tack­ing.

“Five or six rep­e­ti­tions should be enough to bring the most de­ter­mined Tank to a halt.” The sense of shat­ter­ing nerves is over­whelm­ing.

Hence the warn­ing from the authors: Once you have em­barked on this course of ac­tion, back­ing off may be worse than never hav­ing done any­thing at all. The message should be that you want to en­gage calmly and not ag­gres­sively.

3. Quickly back­track their main point.

The key is speed. Once there is a gap in the at­tack, sim­ply go back to the main ac­cu­sa­tion. It might be chal­leng­ing to re­mem­ber what it was – es­pe­cially if you for­got step one (hold your ground) and were in­stead pre­par­ing for a coun­ter­at­tack.

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.