1. Stand your ground.
Brinkman and Kirschner mean this literally. “Do not change your position, whether you happen to be standing, sitting, leaning, or making up your mind.”
Do not do anything. “Instead, silently look the Tank in the eyes, and shift your attention to your breathing. Intentional breathing is a terrific way to regain your self-control.”
In some circumstances drawing the line at this point might be sufficient or even the appropriate thing to do. Just agree with the attacker and walk away. However, there may be times to cross the line, and take the next step.
2. Interrupt the attack.
It may sound scary to do, but according to the authors the best way to interrupt people, whether they are yelling or not, is to evenly say their name until they stop attacking.
“Five or six repetitions should be enough to bring the most determined Tank to a halt.” The sense of shattering nerves is overwhelming.
Hence the warning from the authors: Once you have embarked on this course of action, backing off may be worse than never having done anything at all. The message should be that you want to engage calmly and not aggressively.
3. Quickly backtrack their main point.
The key is speed. Once there is a gap in the attack, simply go back to the main accusation. It might be challenging to remember what it was – especially if you forgot step one (hold your ground) and were instead preparing for a counterattack.