Municipality opens walk-in centre to assist public
George Municipality has opened a walkin centre to assist members of the public on arrival at the main municipal buildings.
At the York Street building, the security desk will direct you to the centre located on the ground floor. You will be greeted by one of the agents who will determine who your appointment and/or query is with. The agent will confirm that the person you need to see is in the office and after signing in, a runner will accompany you to the correct office.
Seating and bathroom facilities are available. The centre has been opened as a pilot project with three agent desks. Statistics of the foot traffic to the main building will be gathered to help determine if the services should be expanded.
Mayor Melvin Naik welcomed the initiative from the Corporate Services Directorate, noting that every attempt to improve the delivery of services to our citizens is to be applauded.
Portfolio Councillor for Corporate Services, Jaquilique von Brandis, said the municipality ensured that the agents are multilingual and can assist all citizens. "If someone has taken the trouble to travel to the CBD we must make all effort to ensure their visit is successful," she said.
Client Services manager Peter Noble said the officials are committed to providing a high quality service.
"The establishment of this centre is our first step towards fulfilling this commitment and we welcome any constructive comments from the public who use the service," he said.