Work & self Duty calls. Also, the power of pos­i­tiv­ity

Glamour (South Africa) - - Contents -

DO state your name when you pick up, and use a clear pro­fes­sional tone of voice. Find out the other per­son’s name im­me­di­ately, and use it dur­ing the con­ver­sa­tion; this demon­strates at­ten­tion to de­tail, and adds an ap­peal­ing per­sonal touch.

DO be friendly, cour­te­ous, ap­proach­able and up­beat. And even though the other per­son can’t see you, smile when you pick up the phone – a pos­i­tive tone of voice makes for a great start.

DON’T let the phone ring more than three times when an­swer­ing a call. And don’t keep the re­ceiver on hold for longer than nec­es­sary. It cre­ates a bad im­pres­sion. DO make sure you can be eas­ily heard. Switch off the TV in the back­ground, close the car win­dows, or move to a spot that is qui­eter if need be. Ba­sic man­ners!

DO main­tain an even, con­fi­dent pace. Mum­bling cre­ates frus­tra­tion (and it sounds weak), and speak­ing too fast makes the other per­son feel rushed.

DON’T place any­one on hold with­out telling them first, and don’t keep them on hold for min­utes on end. It’s just bad man­ners. And what­ever you do, don’t leave the phone ly­ing on your desk; the re­ceiver will hear ev­ery­thing that’s be­ing said in the of­fice. Make sure you use the hold func­tion if you do have to step away.

DO give your full at­ten­tion to the con­ver­sa­tion. We can all sense the dis­trac­tion that goes with some­one read­ing emails dur­ing a busi­ness call.

DO end your con­ver­sa­tion with a sum­mary of any steps that might need to be taken. If you need to re­turn any calls or fol­low up, al­ways do so when promised and on time.

DON’T eat dur­ing phone calls. It’s com­pletely un­pro­fes­sional. Ditto for us­ing slang and swear­words in a busi­ness ca­pac­ity.

DO stay calm. Even if the other per­son is in­fu­ri­at­ing or down­right rude. Count to 10, breathe deeply and keep your tem­per un­der con­trol. Re­mem­ber: you’re a cor­po­rate rep­re­sen­ta­tive, and both you and your em­ployer have rep­u­ta­tions to main­tain.

Try Monique’s high-pro­tein overnight oats recipe for the eas­i­est morn­ings ever.

What you’ll need 4 tbsp rolled oats 1 tbsp peanut but­ter 1 tsp raw honey Dash of cin­na­mon Wa­ter

The how-to In a con­tainer or bowl, mix the rolled oats, peanut but­ter, raw honey and cin­na­mon to­gether. Once prop­erly mixed, add wa­ter un­til the con­tents are just cov­ered.

Mix well and put the bowl in the fridge, cov­ered, overnight. En­joy it the next day, ei­ther cold or warmed on the stove.


Leave out the wa­ter. Re­place with unsweet­ened al­mond milk or co­conut wa­ter. Then add fresh berries, nuts, seeds or raw ca­cao as al­ter­na­tives to the peanut but­ter.

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