Municipality unveils service delivery call centre
The Dr Beyers Naudé Local Municipality is making it easier for residents to report and track service delivery problems in their wards.
Executive Mayor Deon de Vos said the municipality had integrated its systems with an app called “Link” to form mobile communities for all 14 wards and improve service delivery. The app and the municipality’s new call centre were officially unveiled at a launch in Graaff-reinet on Friday, 5 October.
"The call centre is a much-needed entity for service provision to help interact with the residents of the various towns within the municipality," said Mayor Deon de Vos.
The Mayor said the municipality was very excited to partner with Link to improve communication with communities.
“The Dr Beyers Naude municipality has never before had a centralised point at which service delivery problems could be reported. This made it very frustrating for residents as they would often struggle to get hold of the relevant department and then receive little to no feedback once a problem had been reported.
“The Link app and call centre will now give residents a direct line to the municipality to report issues and monitor what progress has been made towards resolving grievances,” he said.
Downloading the Link app
The free Link app is available for Android and IOS devices and can be downloaded at https://download.linkapp.co.za/#dl, from the Google Play or App Store. Upon registration the app will request permission to access your location - this is important, be sure to accept.
To Link to your Ward, click on “+ and Add Channels”. Select the blue Municipal Ward icon, allow the app to geo-locate you and Link to your Ward as displayed. If you download the app while away from home, please be sure to enter your address in the search bar after clicking on the blue Municipal Ward icon.
Further information about Link is available at www.linkapp.co.za
Should you wish to report a service fault, the Dr Beyers Naudé Local Municipality’s new call centre can be contacted on either one of these numbers 049 807 5800, 049 807 5801, 049 807 5802 and 049 807 5803. The call centre is open five days a week, from 07:30 to 16:30. Outside of these hours, faults can be reported to 078 151 4587 (Engineering and Planning), 082 578 9869 (Electrical Service) and 083 754 9908 (Fire Services).
Mayor Deon de Vos, Speaker Thembisa Nonnies, Municipal Manager dr. Eddie Rankwana and the municipality’s CFO Heleen Kok officially opened the municipal call centre on Friday.