Dear SA Ex­press

Indwe - - Your Letters -

I flew SA Ex­press for the first time from Jo­han­nes­burg to Walvis Bay on 11th Au­gust 2017 and I was pos­i­tively sur­prised by the level of ex­cel­lence of the air­line. Be­ing the scep­tic I am, I as­sumed that it was just one of those lucky days when ev­ery­thing goes well and ev­ery­one is nice to you.

What got me sold was the re­turn trip from Walvis Bay to Jo­han­nes­burg on 20th Au­gust 2017. Just as the first time, the flight left on time, the crew was super friendly and pro­fes­sional, the air­craft was clean, the meal on board was great and the Indwe in­flight magazine was such an excellent read. One no­table high­light of this par­tic­u­lar flight was the cap­tain. He was very good about pro­vid­ing in­for­ma­tion which served to keep me re­laxed.

He even no­ti­fied us that he had to switch off the en­gine be­cause the ground engi­neer had spot­ted some­thing that he thought was a part of the air­craft. Luck­ily it turned out to be de­bris that had been blown onto the run­way. You can imag­ine the hor­ror on our faces when we heard the an­nounce­ment but I ap­pre­ci­ated the in­for­ma­tion nonethe­less. He later gave a con­fi­dent and re­as­sur­ing an­nounce­ment which calmed my fears soon af­ter we were air­borne. The flight was smooth and the land­ing even smoother.

I truly felt that SA Ex­press had lived up to its motto of “ex­press­ing ex­cel­lence and con­sis­tently striv­ing to pro­vide the best ser­vice to its cus­tomers”.

I will def­i­nitely fly SA Ex­press again. I wish you noth­ing but the very best.

Ro­dah Owako

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.