Dear SA Express
I flew SA Express for the first time from Johannesburg to Walvis Bay on 11th August 2017 and I was positively surprised by the level of excellence of the airline. Being the sceptic I am, I assumed that it was just one of those lucky days when everything goes well and everyone is nice to you.
What got me sold was the return trip from Walvis Bay to Johannesburg on 20th August 2017. Just as the first time, the flight left on time, the crew was super friendly and professional, the aircraft was clean, the meal on board was great and the Indwe inflight magazine was such an excellent read. One notable highlight of this particular flight was the captain. He was very good about providing information which served to keep me relaxed.
He even notified us that he had to switch off the engine because the ground engineer had spotted something that he thought was a part of the aircraft. Luckily it turned out to be debris that had been blown onto the runway. You can imagine the horror on our faces when we heard the announcement but I appreciated the information nonetheless. He later gave a confident and reassuring announcement which calmed my fears soon after we were airborne. The flight was smooth and the landing even smoother.
I truly felt that SA Express had lived up to its motto of “expressing excellence and consistently striving to provide the best service to its customers”.
I will definitely fly SA Express again. I wish you nothing but the very best.