Hi SA Express
On 19th February, the flight from Richards Bay was significantly delayed due to a bomb scare at OR Tambo in Johannesburg, followed by low cloud in Richards Bay which meant a diversion to Durban.
On arriving at the airport in Richards Bay I was immediately impressed by the information shared and the positive and friendly attitude of the staff. This started at the car rental returns where they advised I keep my keys in case I wanted to drive somewhere. The SA Express ground crew brought me up to speed, advised me to sit down and make myself comfortable, and said they would update me when they could. Eventually we were bussed down to King Shaka Airport with water and snacks being distributed before departure. On arrival we were escorted through the formalities and kept informed. This friendly and professional attitude continued throughout the flight.
The nett result? Despite a delay of over four hours (closer to seven for some), a 130 km bus journey and arriving at OR Tambo around 22h30, the passengers were all quite relaxed, with no real tension being shown.
It is a tribute to all those involved, too numerous to mention, with each contributing to a smooth recovery from factors beyond control.
Well done and a fine example to all in the service industry! Pete Williams