Good evening

On 12th January I was booked on a flight from Johannesburg to Kimberley. When I got to OR Tambo International Airport, the power was out – apparently as a result of a fire at a sub-station in Kempton Park, which had impacted the power supply to the airport.

My immediate reaction was that there would be delayed flights and even cancellations. I approached Terminal B with that thought in mind. When I got to the check-in, the lines were long and once again, my thought was that this was going to be frustrating. However, I was met by a friendly ground staff member, who explained the situation to me, as well as to many of the other passengers. She explained that we needed to be patient as they were preparing to issue hand-written boarding passes.

All the ground staff on duty were professional and efficient as they handed out the boarding passes, and explained to all that there might be delays with some flights. After I checked-in, I was accompanied to the security gates by a staff member who wished me a pleasant flight and said that if there was anything that she could assist me with, I need just ask.

The SA Express staff need a pat on the back and must be congratulated for the way they managed a potentially “explosive” situation. They handled it so professionally that other airlines can learn a thing or two from them.

On board of the aircraft the captain apologised for the 15-minute delay and the staff on board made sure that all was well with the passengers. They were so friendly and professional.

Well done to SA Express. You can be proud of and impressed with your staff and service. I was! Kind regards Petrus du Plessis Congratulations to Petrus du Plessis who wrote our winning letter this month, and walks away with a Gregory Tetrad 40 travel pack valued at R2,899.