Cel­e­brat­ing 20 years of Batho Pele

Public Sector Manager - - Contents -

DPSA Deputy Min­is­ter Dipuo Let­satsi-Duba un­packs what it means to be an ideal pub­lic ser­vant

An ideal pub­lic ser­vant is some­one who is proud to serve; happy, mo­ti­vated, en­er­getic, for­ward-think­ing, eth­i­cal and pro­fes­sional, says the Deputy Min­is­ter of the De­part­ment of Pub­lic Ser­vice and

Ad­min­is­tra­tion Dipuo Let­satsi-Duba.

This year marks 20 years of the De­part­ment of Pub­lic Ser­vice and Ad­min­is­tra­tion (DPSA) im­ple­ment­ing the prin­ci­ples of Batho Pele; an an­niver­sary that takes place dur­ing Pub­lic Ser­vice Month in Septem­ber.

The theme for the month is 'To­gether Mov­ing the Pub­lic Ser­vice For­ward: We Be­long, We Care, and We Serve', in keep­ing with the prin­ci­ples out­lined in the Batho Pele pol­icy. “The ra­tio­nale for the same theme as 2016 is that the 2017 cel­e­bra­tions take into ac­count the re­flec­tion on the 20th an­niver­sary of our Batho Pele pol­icy launched in 1997,” says DPSA Deputy Min­is­ter Dipuo Let­sat­siDuba.

Septem­ber high­lights govern­ment ser­vices, cel­e­brat­ing the com­mit­ment, ded­i­ca­tion and, ex­cel­lence of pub­lic ser­vants who go the ex­tra mile in the delivery of pub­lic ser­vices.

Pro­grammes iden­ti­fied for this year in­clude pro­vid­ing a mech­a­nism to as­sess the qual­ity of ser­vice delivery with a view of in­ves­ti­gat­ing whether Batho Pele prin­ci­ples are be­ing ap­plied and not be­ing com­pro­mised in the ad­min­is­tra­tion of ser­vice delivery. One such pro­gramme is Project Khaedu, for senior and mid­dle man­agers, which aims to sur­vey the ef­fec­tive­ness of Batho Pele.

The de­part­ment will also fa­cil­i­tate an in­te­grated strate­gic plat­form to re­view ser­vice delivery im­per­a­tives

and chal­lenges in or­der to en­hance the qual­ity and ef­fi­ciency of the work done by the pub­lic sec­tor.

The DPSA will share some high­lights and cel­e­brate in­di­vid­u­als who ex­cel in their day-to-day work. “Those who are com­mit­ted de­serve to be cel­e­brated and hon­oured. Be­ing in the pub­lic ser­vice is a call­ing,” says Deputy Min­is­ter Let­satsi-Duba.

The delivery of goods and ser­vices from the state should be seen as a part­ner­ship, says Deputy Min­is­ter Let­satsi-Duba, who called on the pub­lic to sup­port and re­spect the work of pub­lic ser­vants. “As a coun­try, we need to forge part­ner­ships so that the com­mu­nity and pub­lic ser­vants work to­gether.” Any ser­vice is a two-way process, with both par­ties co­op­er­at­ing, so “ev­ery­body has a role”, says the Deputy Min­is­ter.

There are many fac­tors that con­trib­ute to per­fec­tion to the pub­lic ser­vice, she adds. An im­por­tant fac­tor is that pub­lic ser­vants un­der­stand their role in or­der to im­prove the ser­vice. Another is un­der­stand­ing the man­date of the present govern­ment.

Pub­lic ser­vants need to be aware of the im­pact that they have, they need to look at the ben­e­fits they pro­vide for cus­tomers both in­ter­nal and ex­ter­nal – it's how the Batho Pele prin­ci­ples link to­gether.

The ideal pub­lic ser­vant, the Deputy Min­is­ter sug­gests, is some­one who is proud to serve, happy, mo­ti­vated, en­er­getic, for­ward-think­ing, eth­i­cal and pro­fes­sional. “To have the ideal pub­lic ser­vant will take time be­cause we come from a painful past,” she adds.

Im­prov­ing ser­vice delivery

The Na­tional School of Govern­ment (NSG) “aims to build the ca­pac­ity of the state to im­prove ser­vice delivery in com­mu­ni­ties”. It was set up to pro­vide and fa­cil­i­tate train­ing and ed­u­ca­tion in the pub­lic ser­vice.

Build­ing ca­pa­ble lead­ers is a

“Be­ing in the pub­lic ser­vice is

a call­ing.”

fo­cus area of the NSG and this is done through var­i­ous cour­ses aimed at en­hanc­ing lead­er­ship ca­pa­bil­i­ties in the pub­lic ser­vice.

One need not be in a high rank­ing po­si­tion in or­der to be called a leader, says the Deputy Min­is­ter: “Lead­er­ship po­ten­tial ex­ists amongst the most ju­nior po­si­tions found within the pub­lic ser­vice.”

A key NSG pro­gramme, Break­ing Bar­ri­ers to En­try into Pub­lic Ser­vice (BB2E), aims to ca­pac­i­tate un­em­ployed grad­u­ates. It is an ori­en­ta­tion pro­gramme aimed at im­prov­ing the knowl­edge and skills of un­em­ployed grad­u­ates and newly-ap­pointed de­part­men­tal in­terns with a na­tional diploma or de­gree.

“The five-day pro­gramme ori­en­tates par­tic­i­pants to the pub­lic ser­vice: how the pub­lic ser­vice is or­gan­ised and the way the pub­lic ser­vice func­tions. Un­der­pin­ning the pro­gramme are the ba­sic val­ues and prin­ci­ples gov­ern­ing pub­lic ad­min­is­tra­tion found in Chap­ter 10 of the Con­sti­tu­tion of the Repub­lic of South Africa.”

Another lead­er­ship pro­gramme is the Ex­ec­u­tive In­duc­tion Pro­gramme (EIP), for salary lev­els 15−16.This pro­gramme was pi­loted in March 2016, with the in­au­gu­ral EIP tak­ing place in March 2017.The EIP is di­rected to ca­pac­i­tat­ing newly-ap­pointed Di­rec­tors-Gen­eral and Heads of De­part­ment from both na­tional and provin­cial spheres.

“The goal of EIP is not only to fa­mil­iarise par­tic­i­pants with their spe­cific work en­vi­ron­ments, but also to in­spire par­tic­i­pants to build a pub­lic ser­vice which re­sponds ef­fec­tively and as a col­lec­tive. It is about build­ing a ca­pa­ble and com­mit­ted pub­lic ser­vice cadre with the nec­es­sary knowl­edge, skills, val­ues and at­ti­tudes to per­form tasks ef­fec­tively.”

An ef­fi­cient, ef­fec­tive pub­lic ser­vice

Deputy Min­is­ter Let­satsi-Duba also adds that her de­part­ment is re­quired to im­ple­ment and co­or­di­nate in­ter­ven­tions aimed at achiev­ing an ef­fi­cient, ef­fec­tive and de­vel­op­men­to­ri­ented pub­lic ser­vice.

With that in mind, the DPSA has de­vel­oped ex­ten­sive poli­cies and leg­is­la­tion to guide per­for­mance prac­tices. This leg­isla­tive framework com­pels na­tional and provin­cial de­part­ments to im­ple­ment strate­gies to pro­fes­sion­alise the pub­lic ser­vice, and so im­prove ser­vice delivery.

“How­ever, many de­part­ments fail to im­ple­ment these frame­works. As a re­sult, the pub­lic ser­vice con­tin­ues to face sub­stan­tial chal­lenges around re­cruit­ing com­pe­tent senior man­agers and de­vel­op­ing them to be able to carry out the man­date of govern­ment ef­fec­tively.”

The Na­tional De­vel­op­ment Plan as­serts that an im­proved hu­man re­source ca­pac­ity is crit­i­cal for the ef­fec­tive im­ple­men­ta­tion of ser­vice delivery. “Hu­man re­source pro­fes­sion­als need to be equipped to en­force rules and im­ple­ment ad­min­is­tra­tive pro­cesses, but also to ad­vise senior man­age­ment on all as­pects of strate­gic hu­man re­source man­age­ment and de­vel­op­ment.”

Solv­ing chal­lenges

“My mes­sage to pub­lic ser­vants is that prob­lems we come across are for all of us to solve,” says the Deputy Min­is­ter. She adds that run­ning a state is com­plex, so “find­ing a so­lu­tion would be to do more re­search on how govern­ment de­part­ments are struc­tured”.

Find­ing in­no­va­tive new ways of pro­vid­ing bet­ter ser­vice, cut­ting costs, im­prov­ing con­di­tions, stream­lin­ing and gen­er­ally mak­ing changes ties in with the spirit of Batho Pele. Good lead­er­ship is a crit­i­cal in­gre­di­ent for a suc­cess­ful or­gan­i­sa­tion. Or­gan­i­sa­tions who do well in serv­ing their cus­tomers can demon­strate that they have lead­ers who lead by ex­am­ple, who set the vi­sion, and en­sure that the strat­egy for achiev­ing the vi­sion is owned by all and prop­erly de­ployed through­out the or­gan­i­sa­tion. They take an ac­tive role in the or­gan­i­sa­tion's suc­cess.

“Let us be proud of our work,” she adds. “We are here to serve with hon­our, dig­nity and pride. Serv­ing is an hon­our.”

Newspapers in English

Newspapers from South Africa

© PressReader. All rights reserved.