BnB Sure/Zurich - con­tain­ment cover

RISKSA Magazine - - News -

“A guest made her way up a grass em­bank­ment at an estab­lish­ment and did not fol­low the path­way pro­vided. She slipped and fell and sus­tained in­juries. Af­ter a thor­ough in­ves­ti­ga­tion, it was clear that there was no neg­li­gence or wrong­do­ing on the part of our


The client had clearly marked the ac­ces­si­ble path­way to use to en­sure the safety of all guests.

This was just an un­for­tu­nate ac­ci­dent due to the guest mak­ing

a wrong choice. How­ever, the guest was un­happy with the out­come and de­manded that she be com­pen­sated for the in­juries and threat­ened to turn to so­cial me­dia if the mat­ter was not

re­solved to her lik­ing.

The client then faced pos­si­ble dam­age to their brand. This was a per­fect op­por­tu­nity to make use of

con­tain­ment cover.”

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