BnB Sure/Zurich - containment cover
“A guest made her way up a grass embankment at an establishment and did not follow the pathway provided. She slipped and fell and sustained injuries. After a thorough investigation, it was clear that there was no negligence or wrongdoing on the part of our
The client had clearly marked the accessible pathway to use to ensure the safety of all guests.
This was just an unfortunate accident due to the guest making
a wrong choice. However, the guest was unhappy with the outcome and demanded that she be compensated for the injuries and threatened to turn to social media if the matter was not
resolved to her liking.
The client then faced possible damage to their brand. This was a perfect opportunity to make use of