Ser­vice with a smile

The Herald (South Africa) - - OPINION & ANALYSIS -

WITH all the neg­a­tive re­port­ing re­gard­ing ser­vice de­liv­ery, we wish to share our re­cent ex­pe­ri­ences.

Over the week­end we no­ticed that our land­line was not op­er­a­tional and we re­ported the prob­lem to Telkom on Mon­day.

On Tues­day morn­ing wa­ter was ris­ing in some of our toi­lets and an in­spec­tion re­vealed it was due to our sewer sys­tem be­ing blocked and we no­ti­fied NMBM ac­cord­ingly.

A team from the sewer divi­sion ar­rived on Tues­day af­ter­noon and un­blocked the sewer sys­tem.

A lit­tle while later, a tech­ni­cian from Telkom rocked up and re­placed the de­fec­tive ca­bles.

We would like to thank all con­cerned for prompt and ef­fec­tive ser­vice de­liv­ery.

Hans and Jenny Botha, Uiten­hage

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