RAF marks Heritage Month with Braille book
WHILE celebrating its 20th anniversary and transformative path after a legacy fraught by challenges, The Road Accident Fund (RAF) recognises Heritage Month with the introduction of a Braille book.
According to the fund, the book details the RAF’s claims process and product offerings for people with impaired vision and marks another step forward in improving the fund’s accessibility to potentially hundreds of car crash victims and their families.
The initiative was driven by the RAF corporate communication department’s language unit which, among others, was responsible for translating all of the organisation’s documents in any of South Africa’s (SA) 11 official languages.
RAF chief marketing officer, Phumelela Dhlomo, said: “People living with disabilities are among the most excluded in society and their plight is magnified when they cannot access information easily.
“As a public entity that provides much needed services, we have a responsibility to empower them so that they can understand what their rights are in the process of claiming.
“What better time to do this but when South Africa and the fund revisits its heritage, particularly on the eve of the department of transport’s Road Accident Benefit Scheme (Rabs).”
“Rabs is set to revolutionise the third party system presently administered by RAF once the bill – which Parliament has referred to the Portfolio Committee on Transport – is promulgated, meanwhile, as we evoke the names of our struggle heroes,” she said.
The book, titled First Letter of Consultation in English”, was approved and endorsed by the South African National Council for the Blind (SANCB).
According to Stats SA, the prevalence of sight disability was the highest (32%) of all disabilities in the country.
“Let us not forget what they stood for, particularly as our democracy grapples with servicing the needs of millions in South Africa,” Dhlomo said.
Copies of the Braille book will be distributed to all the fund’s five regional offices located in Pretoria, Johannesburg, East London, Durban and Cape Town.
Discussions were also under way with the SANCB to also distribute the book throughout their offices countrywide.
For more information regarding the claims procedure and services of the RAF, persons could contact the Call Centre on 0860 23 55 23 from Monday to Friday, 7.45am to 4pm.
Claimants will be assisted in the language of their choice.
Claimants can also access information about the RAF’s benefits through its 100 Hospital Service Centres located nationwide, the full list of which is located on www.raf.co.za.