RAF outreach on claims process
IN ITS bid to cut out middlemen (lawyers) from the road accident claims process, the Road Accident Fund (RAF) is embarking on a campaign to educate the public about its new procedures which allow victims to file claims directly with it.
The RAF will be in Durban at the eThekwini community church on Saturday where accident victims, their families and dependents will be made aware of crucial information on the claims process.
KZN regional general manager Ntsoaki Kunene said the RAF will also make all its resources and facilities available to the public so that the community can benefit from its service offering.
“Our mandate dictates that we meet the needs of road crash victims. This includes taking our services directly to the communities who are affected emotionally, physically and financially by the devastating consequences of accidents. All are welcome to attend, including those who need the services we provide or simply want to find out more about the RAF’s offering,” Kunene said.
She said claimants will be assisted with, among other things, the direct registering of new claims, consolidation of required compliance documents, settlement offers and reporting of cases involving alleged unscrupulous attorneys and touts.
Dedicated RAF employees will also respond to questions and educate community members about the impending Road Accident Benefit Scheme and its proposed benefits.
“Community members are encouraged to bring their ID to the event for enquiries and information on their claim. Other important information and documents which need to be provided for new claims include case numbers, accident reports, a hospital report, vehicle registrations and details of other parties involved in the car crash.”
Kunene said the campaign doesn’t stop people who want to visit the RAF offices and hospital walk-in centres to do so when they want to be helped. She said the walk-in centres were easily accessible in major regional and district hospitals throughout the province.
The RAF has been encouraging accident victims to claim directly amid complaints about claimants who are ripped off by some greedy lawyers who pocket large proportions of payouts.
In one such case recently in the Grahamstown High Court, an attorney drew up an agreement with a client entitling him to charge R226000 (25%) of his R900 000 RAF settlement.
NO LAWYERS: The Road Accident Fund is embarking on a campaign to educate the public on its new direct claims procedures.