FOOD LABELLING - FACT OR FICTION
M arketing beats science at our peril
The increase in questionable labelling claims to differentiate products has become an issue of concern for academics, regulators and consumers around the world. A walk through the aisles of a local supermarket will reveal some interesting marketing claims made on product packaging – some valid, some spurious at best.
Capitalising on the bombardment of marketing messages, we see companies involved in deceptive marketing that exploits consumer confusion to insinuate that their product is superior to other equivalent products on the market. One is left wondering whether consumers can believe what they are being told on the labels of their food, cosmetics, detergents and health products. Think of how many times you have seen the claims “Allnatural, organic, hormonefree, Gmo-free, antibiotic-free, gluten-free, sugar-free, ecofriendly, detox, zero trans-fats, new and improved, guaranteed results” - and many more.
In the context of food production, issues of sustainability and food security, the trustworthiness and the understanding of label information displayed on food packages has never been more important. Consumers face a lot of confusing and conflicting language that tends to overshadow the real nutritional benefits of food. For example, there is simply no difference between the nutritional value of conventionally grown food and organic crops. Yet how many consumers understand this and can make the distinction between nutritional value versus a production method?
Do consumers really understand what it means for their food to be antibioticfree, or whether it would be ethically acceptable to leave a sick animal to suffer if antibiotics could treat it, or whether we can bring safe and affordable food to our tables without veterinary medicines? Instead of creating misleading food labels as a means of shortterm differentiation and profit gains, we should be educating consumers so the resultant food choices they make are informed.
It’s easy to exploit consumer confusion as there is a vast disconnect between consumers, retailers and producers, with the former two rarely exposed to the realities of food production, on-farm disease management as well as the increasingly important sustainability challenges of farming. As an industry, we need to use all the resources at our disposal to share information and dispel the myths – press
releases, websites, marketing materials, social media, expert roundtables and debates and packaging to transparently educate consumers to seek out valid information to inform their choices and decisions, rather than leave the door wide open for misinformation, misinterpretation and ultimately, consumer mistrust.
Irrelevant labelling can only contribute to the confusion that will damage consumer relationships and trust in the integrity and sustainability of our food chain. Left unchecked, consumers will in future disregard all such marketing claims - valid or not - which not only hurts consumers and business, but it will also harm the environment as there will be little incentive for anyone to invest in the sustainability of farming, and how we better use our very limited resources to their best effect and outcomes.
Retailers also need to be reminded that taking a purely legal perspective towards marketing practices is very simplistic. Even marketing ethics texts identify that everything that is legal is not necessarily ethical (Smith and Quelch, 1993). As corporate citizens, businesses need to comply with the law, AND they need to behave in a manner that benefits society.
History has shown that regulations alone do not ensure that firms provide consumers with completely accurate and transparent information. Marketing messages purveyed today may not necessarily support the long-term interests in environmental sustainability and humane animal husbandry further down the line. Using inaccurate marketing hype and catchy labels to differentiate is short-sighted.
Finally, it’s all about choice. Consumers are entitled to have a choice over the production methods of the food they eat. For them to do that in an informed manner, they need real facts and complete pictures that avoid over-simplistic and hyped rhetoric. We need to work together towards soundly educating consumers for the long-term sustainability of the entire agricultural sector. These are complex and highly interlinked issues - hardly debates that can be adequately addressed in a single, myopic marketing claim on a food label.¡