CHDM plans to end water account woes
THE Chris Hani District Municipality (CHDM) has outsourced its water accounts and has introduced a new electronic meter reading system which is aimed at putting an end to account problems experienced since 2014.
CHDM took the water services function, including billing for water and sanitation, over from the former Lukhanji Municipality in July 2014.
In several reports since then, The Rep has reported on queries over rates being charged, the reading of meters and the non-delivery of accounts. The Komani Civic and Ratepayers’ Association also arranged several meetings with CHDM to address related queries (“Water billing still not resolved” The Rep, January 27, 2017) and raised concern that the billing issue remained problematic.
The Rep forwarded queries to CHDM spokesman Thobeka Mqamelo this week after renewed queries about a lack of accounts and meters not being read.
Mqamelo said this week that the printing and distribution of accounts had been outsourced in June.
“We have since noticed an increased volume of account queries, an indication that more people do receive their accounts.”
She said the municipality had, however, also noticed a lot of undelivered account statements which had been attributed to inaccuracies in the customer database information.
“We urge our customers to update their information while data cleansing is in progress. “
She said technical glitches experienced during the introduction of the new meter reading system had led CHDM to average readings, “hence the absence of reading and consumption on the statements”.
The system was, however, now able to upload readings and the situation was set to improve.
“Any accounts that have been overcharged due to averaging, will be corrected when actual readings are captured. We will endeavour to maintain consistency in sending account statements via e-mails to customers who have provided their information.”