Wife’s long wait for first UIF pay­ment

The Rep - - IN OUR POST BAG - An­dré En­gel­brecht of Ko­mani writes:

On April 6 this year, my wife ap­plied for UIF at the Ko­mani de­part­ment of labour. Six months later, she is still wait­ing for her first pay­ment. For the past three months, she has been told that her forms are in East Lon­don wait­ing her ap­proval.

When­ever she queries it, she is told “not to worry”, be­cause she is not the only per­son who has been wait­ing so long.

Two weeks ago she was given East Lon­don’s de­part­ment of labour’s telephone num­ber and told to con­tact them her­self, but when­ever she phones the num­ber there is no re­ply.

When she queries this at the lo­cal branch, she is told that they bat­tle to get through, be­cause East Lon­don of­ten do not an­swer their phones. As far as I’m con­cerned this just points to gross in­com­pe­tence and some­one (or more than one per­son) is def­i­nitely not do­ing their jobs prop­erly. This is an­other ex­am­ple of the de­cline of ser­vice in gov­ern­ment depart­ments.

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