Hasty ac­tion

The Star Early Edition - - OPINION & ANALYSIS -

UST when Joburg ratepay­ers be­gin to think that the billing furore is a thing of the past, comes a rude awak­en­ing. A Chel­ton­dale res­i­dent got the shock of his life re­cently when he got a pre-ter­mi­na­tion no­tice – a pre­cur­sor be­fore ser­vices are un­cer­e­mo­ni­ously cut off – for be­ing R1.03 mil­lion in ar­rears. He was one of almost 1 000 city res­i­dents who were served with such no­tices – wrongly, as it tran­spires.

The city rev­enue depart­ment later ex­plained that 9 154 pre-ter­mi­na­tion no­tices dated Oc­to­ber 30 and 31 were de­liv­ered to a num­ber of cus­tomers. Out of th­ese, 981 were wrong and shouldn’t have gone out.

While th­ese no­tices have since been re­voked, the coun­cil has pre­vi­ously given as­sur­ances that billing mis­takes were a thing of the past. We live in hope that the coun­cil will en­sure it treats its cus­tomers with re­spect and gets its house in or­der.


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