Be wary of pay pleas, city urges customers
THE CITY of Joburg continually advises its customers not to let their guard down, but always to contact the city whenever they receive emails or letters or have someone visit their property soliciting payments to be paid to unknown accounts.
City spokesperson Kgamanyane Maphologela said the number of customers who complain about being scammed increases over the festive season.
“One of the first red flags for a customer is when they receive an email, letter or documentation purporting to be from the city – asking them to deposit a certain amount into the private account number. The first point is to contact the city and verify the correct banking details,” he said.
Customers should familiarise themselves with the city’s payment methods and facilities when they wish to pay their accounts. They can minimise the chances of falling victim to scammers by knowing that the city has one official banker, which is Standard Bank.
A number of cases have been reported to the forensic auditors for investigation.
Customers should know that the city would never go to the customer’s property requesting upfront payment. Maphologela said that if a customer suspected that they might be the target of a scam, they should immediately call the city’s customer call centre on 0860 562 874 or visit their nearest customer walk-in centre to verify their accounts. –