Cus­tomer ‘care’ charges

The Star Early Edition - - NEWS -

I’VE JUST read your “toll-free” ar­ti­cle of June 27 be­cause I had googled why my 0860 call to Wool­worths was not free, and I found this out be­cause I (a) ran out of Telkom air­time, (b) called Telkom be­cause I knew I had about 300 min­utes, (c) had Telkom tell me that I was not call­ing a toll-free num­ber.

I e-mailed Wool­worths to com­plain and ask why they do not list on their web­site that their cus­tomer care line is not free. I just think the whole thing is skelm.

I won­der why the telecom­mu­ni­ca­tions author­ity has not man­dated that com­pa­nies state clearly when their helplines are share-pay or cus­tomer pay. Per­ryne Con­stance Ge­orgie: An­other reader has taken Icasa up on this “toll-free” mat­ter – watch this space for more.

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