Customer ‘care’ charges
I’VE JUST read your “toll-free” article of June 27 because I had googled why my 0860 call to Woolworths was not free, and I found this out because I (a) ran out of Telkom airtime, (b) called Telkom because I knew I had about 300 minutes, (c) had Telkom tell me that I was not calling a toll-free number.
I e-mailed Woolworths to complain and ask why they do not list on their website that their customer care line is not free. I just think the whole thing is skelm.
I wonder why the telecommunications authority has not mandated that companies state clearly when their helplines are share-pay or customer pay. Perryne Constance Georgie: Another reader has taken Icasa up on this “toll-free” matter – watch this space for more.