Honda doesn’t care – owner

The Star Early Edition - - NEWS -

I PUR­CHASED a sec­ond-hand Honda Ac­cord 2.4 Auto ex­ec­u­tive from Honda West Rand.Ten months later – 3 500km after the war­ranty has ex­pired – the power steer­ing has bro­ken. Honda re­fuses to help, even sug­gest­ing I drive it back to Jo­han­nes­burg from Cape Town with my chil­dren in the car to get it ser­viced. I do have an ex­tended war­ranty, but I find the at­ti­tude of to­tal in­dif­fer­ence from Honda un­ac­cept­able. They say it’s out of war­ranty and not their prob­lem.

Where can I go to raise this is­sue? Ge­orgie: Again, the RMI is prob­a­bly your best bet in this in­stance. You’ve had the car for only 10 months, but it has ex­ceeded the CPA’s six-month guar­an­teed war­ranty of qual­ity, although there is an ex­tended war­ranty in place. Read your pol­icy doc­u­ments. Not an ad­vis­able way to treat a client.

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