Im­proved cus­tomer ser­vice for res­i­dents from Fe­bru­ary

The Star Early Edition - - NEWS -

JOBURG res­i­dents can look for­ward to ex­tended hours, and bet­ter-trained cus­tomer agents at the City of Joburg’s walk-in cen­tres from next month.

City spokesman Stan Mapholo­gela says that as part of the city’s 10-point plan of be­com­ing a re­spon­sive gov­ern­ment, it will, from next month, pro­gres­sively ex­tend op­er­at­ing hours.

“Ex­tend­ing op­er­at­ing hours will im­prove ef­fi­ciency and cus­tomer ser­vice, as more than 38 000 cus­tomers who visit the cus­tomer cen­tres will be pro­cessed more timeously. We have lis­tened to our cus­tomers and the ex­ten­sion of the op­er­at­ing hours is aligned to the needs of our cus­tomers,” says Mapholo­gela.

The Thuso House walk-in cus­tomer ser­vice cen­tre will be open from 7.30am to 6pm on Mon­days, Tues­days, Thurs­days and Fri­days. Other main cen­tres will also open on Satur­days from 7.30am to 12.30pm.

Mapholo­gela says that over and above ex­tend­ing op­er­at­ing hours, the city will fur­ther train its front-line staff who deal with cus­tomers face-to­face.

“The cus­tomer re­la­tions agents will be equipped to han­dle crit­i­cal is­sues at the cen­tres and this will im­prove cus­tomer ex­pe­ri­ence,” he said.

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