Don’t fall vic­tim to scam­mers

The Star Early Edition - - NEWS - @an­na­cox

THE CITY of Joburg reg­u­larly ad­vises its cus­tomers not to let their guard down and to al­ways con­tact the city when­ever they re­ceive e-mails, let­ters or have some­one visit their prop­erty ask­ing for money to be paid into pri­vate ac­counts.

Spokesper­son Kga­manyane Mapholo­gela said the num­ber of cus­tomers who com­plained about be­ing scammed in­creased over the fes­tive sea­son.

“One of the first red flags for a cus­tomer is when they re­ceive an e-mail, let­ter or doc­u­men­ta­tion pur­port­ing to be from the city, ask­ing them to de­posit a cer­tain amount into a pri­vate ac­count num­ber. The first point is to con­tact the city and ver­ify the cor­rect bank­ing de­tails,” he said.

Cus­tomers should fa­mil­iarise them­selves with the city’s pay­ment meth­ods and fa­cil­i­ties. They could min­imise their chances of falling vic­tim to scam­mers by know­ing that the city has only one of­fi­cial bank – Stan­dard Bank.

A num­ber of cases have been re­ported to foren­sic au­di­tors for in­ves­ti­ga­tion.

The city would never go to the cus­tomers’ prop­er­ties re­quest­ing up­front pay­ments.

If a res­i­dent sus­pected they are be­ing scammed, they should call the city’s cus­tomer call cen­tre at 0860 562 874 or visit a cus­tomer walk-in cen­tre.

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