Don’t fall victim to scammers
THE CITY of Joburg regularly advises its customers not to let their guard down and to always contact the city whenever they receive e-mails, letters or have someone visit their property asking for money to be paid into private accounts.
Spokesperson Kgamanyane Maphologela said the number of customers who complained about being scammed increased over the festive season.
“One of the first red flags for a customer is when they receive an e-mail, letter or documentation purporting to be from the city, asking them to deposit a certain amount into a private account number. The first point is to contact the city and verify the correct banking details,” he said.
Customers should familiarise themselves with the city’s payment methods and facilities. They could minimise their chances of falling victim to scammers by knowing that the city has only one official bank – Standard Bank.
A number of cases have been reported to forensic auditors for investigation.
The city would never go to the customers’ properties requesting upfront payments.
If a resident suspected they are being scammed, they should call the city’s customer call centre at 0860 562 874 or visit a customer walk-in centre.