Where do these deb­its come from?

The Star Early Edition - - NEWS -

KINDLY ex­plain to me how, be­tween Septem­ber and De­cem­ber last year, there mag­i­cally ap­pears un­paid deb­its on my DStv ac­count from prior pe­ri­ods?

When I asked for a state­ment of my ac­count in Septem­ber, there were no such out­stand­ing amounts.

But sud­denly when I query the ad­di­tional amounts go­ing off my ac­count af­ter the con­tract should have ended, there mag­i­cally ap­pear some un­paid bills?

Please ad­vise how this fits into the Gen­er­ally Ac­cepted Ac­count­ing Prac­tice sys­tem? Surely this is not le­gal?

I’m ea­gerly await­ing your ex­pla­na­tion.

I also want to men­tion the un­law­ful list­ing on Tran­sUnion ITC for the Ex­plora (which was paid up to date).

I am a fi­nan­cial man­ager and this nega­tive credit rat­ing has caused me to for­feit a new po­si­tion that I had ap­plied for.

With re­gards to the wi-fi con­nec­tor that was re­turned in Oc­to­ber 2015, I am still be­ing deb­ited at R29 a month. Even though I sent nu­mer­ous e-mails and made nu­mer­ous phone calls, this was never can­celled.

It has cost me R180 per re­turned debit and, af­ter four months, you still kept putting the deb­its through, even though they were re­turned.

Now I have not only paid for the con­nec­tor, you also keep charg­ing me for some­thing I do not have.

I spoke to your agent on Novem­ber 24, and he as­sured me the con­tract would be can­celled and that I would re­ceive con­fir­ma­tion thereof.

I’m still wait­ing and more deb­its have since come off my ac­count. L Kit­tel Ge­orgie: DStv did not re­spond at the time of pub­li­ca­tion.

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